To make this easier, get it all in one email. Simply email your order, or any questions, to:

htolen@chulaorchids.com  Or use our handy web message form.

For a quote, just send me your zip code and the items you want to know about.

For an order:

    -Include your shipping address and phone number(s).
    -Include Items and Quantities, (and colors if required).

Note: when FedEx gives me a quote, they require an address and a phone number for you.

Please don't phone in your order. Email works much better. If you do try to phone it in, I will probably miss your call, as I am usually out in the shipping area boxing something up. And then when I come inside it's late and I can easily forget to check phone messages, some times for a couple of days. But...I check all emails for orders daily and fill them that day, or the next day. In any case, I read much better than I hear it seems, so by sending an email we don’t have to worry about “was that an “e” ,a “p”, a “t” or a “v”??  If I can see it, I get it right.

PayPal is our only method of payment now. You do not have to be a member to use it. We may hook up with the credit card folks later, but we find PayPal to be so safe, so quick, and so easy to keep track of, we may just go with them from now on.

Here's What Happens:

When you first contact me by E-mail, I will answer ASAP and let you know if we have the product and how much the current price is and how much the shipping will be. There are no handling charges or fees. Just the cost of the merchandise, and the cost of the best shipping I can find to get it to you.

When you let me know if the quote is ok, I will send you a PayPal Invoice. It shows what we talked about, the address I have for you and the costs with a total. Make sure I have the shipping address correct and simply click on the button of that invoice and pay it with any method you choose.

PayPal contacts me as soon as you pay the invoice, I mean immediately, and lets me know it's paid. I get busy packing, if it isn't packed already. I will let you know when I'm going to ship, and after I ship I will try to notify you when you can expect it. I will include the FedEx Tracking numbers. We use mostly FedEx Ground shipping. We find them the most reliable in shipping and billing, but the US Postal Service is a close second, and for smaller orders we will use them.

Email us to request a shipping quote or to place an order:

htolen@chulaorchids.com

Or use our handy web message form.