& Spike Supports
We do not accept orders by phone, as email is easier to process and much more accurate. To speed the processing of your request for quotation and/or order, please read the instructions below, including all required information, and email your questions or orders to:
If you provide all of the required information you will probably have your Quote or PayPal Invoice in a few hours or less. I will confirm all order information, the address I have for you and the costs with a total. Make sure I have the shipping address correct and simply click on the button of the PayPal invoice and pay it with any method you choose. If you don't receive your Quote or Invoice within 24 hours, please contact me again. Sometimes messages get caught in a spam filter, sometimes they just disappear for unknown reasons, but I can resend quickly. Changes in the Quote/Invoice are also easy to make if you want to add or delete before you decide to make the purchase. it is possible to order in the morning and with all the info I need I can have the shipment on the way to you in the afternoon.
To cover increased packaging and handling cost, except for the small boxes of plant clips, $25 (plus shipping) is our minimum order now.
PayPal is our only method of payment . You do not need to be a member of PayPal to pay the Quote/Invoice I send through them. If you choose to purchase what you see on the Quote/Invoice simply hit the Pay Now button and follow the instructions. There is no cost or fee for you in doing so other than the total shown on the Quote/Invoice. Doing it this way protects me and you by guaranteeing the purchase for you.
PayPal contacts me as soon as you pay the invoice, I mean immediately, and lets me know it's paid. I then get busy packing, if it isn't packed already. I will let you know when I'm going to ship, and after I ship I will try to notify you when you can expect it.
For those of you with PayPal accounts, sometimes when you pay the Quote//Invoice PayPal will send me a different shipping address for you. It would be good to correct that with them, but either way you need to let me know which is the one you want to use for this shipment.
For a quote or an order, I need your zip code and the items (including stock numbers and quantities) in your order. Please remember to include your zip code, as I cannot give you a shipping estimate without it.
For an order:
-Include your shipping address and phone number(s).
-Include Items and Quantities, (and colors if required).
Note: when FedEx gives me a quote, they require an address and a phone number for you.
You will get the best quote if you will send your full shipping address and phone number. I have been in business for 50 years now, I am not about to misuse your information. I keep nothing of yours, address or phone etc., and by using PayPal I never even see how you paid for your order much less a card or check number. Nothing is left on my computers or at my business for hackers and we do not give/trade/sell this information to anyone!!
I ship almost exclusively FEDEX these days. FEDEX has four prices for any zip code now. The phone number I request must go on every FEDEX shipment; I do not need it for Post Office shipping. FEDEX will not print me a label without your phone number, they use it to call in case of any delivery problems so a cell is best. Here is a description of all shipping options, I WILL CHECK ALL OF THESE and send your the $$ and shipping time information you need for a decision.
If you do not have a PayPal account it would be good to consider. Nearly everything you purchase now can be payed for using PayPal. It costs you no fees, the big advantage is that you never have to give any merchant who uses PayPal any of your card numbers or account numbers. The merchant like me will never even know what you made your payment with. Your payment is made to the merchant immediately and you are ready to receive your shipment asap.
One more thing, to look over the entire website go to the home page and look thru the index, there are many things there you will find no other way. We are adding an Alphbetical iIndes which I think will help find everything on the site. Articles, pictures and letters from customers. Also check out our Facebook pages for Harry Tolen for beautiful orchid pictures from all over the world and look at the Chula Orchids Facebook page too for news from Chula Orchids.